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    FAQs

    Learn more about the Frasers Suites Le Claridge Champs-Elysées, Paris here in this FAQ section, or write to us. 

    Where can I find the best rates?

    The best rates available on the internet can be found at https://paris-claridge.frasershospitality.com. Don't forget to check out https://paris-claridge.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at sales.paris@frasershospitality.com or +33 (0)1 55 23 26 00.

    Facilities & Services

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Suites Le Claridge Champs-Elysées, Paris features fully-furnished luxury serviced residences, complimentary Wi-Fi access, daily housekeeping services and more. For a full list of services and facilities, please visit https://paris-claridge.frasershospitality.com/en/facilities.html.

    Are there fitness facilities provided?

    Yes, there is a 24/7 fully-equipped gym for our in-house guests.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Check-in time is 2.00pm.

    What is the check-out time?

    Check-out time is 12.00pm.

    What time is breakfast served?

    Breakfast is served daily at the Elysées Café from 7.00am to 10.30am on weekdays and from 7.00am to 11.00am on weekends.

    What is the cost of breakfast?

    Breakfast is available for adults at EUR 28.00 per person and for children below the age of 12 at EUR 14.00 per person. Prices exclude prevailing taxes. Complimentary for children under the age of 6.

    What are the available dining options?

    The fully-equipped kitchen provides you with the convenience to cook in your apartment. In-room dining options are available as well. There is a supermarket nearby and other dining options. Please approach the Front Desk for the in-room dining menu or for dining recommendations based on your preferences.

    Are laundry services provided?

    Yes, a launderette is available for in-house guests.

    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    King-sized beds or Twin beds are available.

    Should you require more information, please feel free to contact us at sales.paris@frasershospitality.com or +33 (0)1 55 23 26 00.

    Are baby cots and extra beds available?

    Yes, baby cots are provided on a complimentary basis, subject to availability. In addition, a high chair, sun bag, bottle-warmer and changing bag will also be offered. Extra beds are not available.

    Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    Complimentary PressReader access is provided for guests featuring up-to-date digital versions of over 2,000 publications in different languages including English, French, and Chinese with newspapers and magazines such as The Washington Post, Elle Magazine, Business Traveler, The Globe and Mail, and Le Monde.

    Are the residences disabled-friendly?

    Yes, Fraser Suites Le Claridge Champs-Elysées, Paris is disabled-friendly with Executive Suites and One-Bedroom Executive Suites suitable for guests who require wheelchair access. If you require further assistance, please feel free to contact us at sales.paris@frasershospitality.com or +33 (0)1 55 23 26 00.

    Is on-site parking available and what is the cost?

    On-site parking is unavailable. The nearest parking facility is Indigo Parking. Please approach the Front Desk for more details or find out more at https://fr.parkindigo.com/parkings/champs-elysees-paris-France.

    Is airport shuttle service provided?

    Yes, private airport shuttle service is available subject to additional charges. Please feel free to approach our Front Desk for more details.

    What is the cost of hotel/service residence limousine services?

    Limousine service is available at EUR 85.00 for maximum 2 persons. Please feel free to approach our Front Desk for more details.

    What are the reception operating hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Front Desk for more details.

    Do you provide TV channels or movies in different languages?

    Yes, we have a huge panel of videos-on-demand available in different languages for your entertainment pleasure.

    Do you provide power adaptors and mobile phone chargers?

    Yes, these are available at the front desk for your use during your stay.

    Do you have miscellaneous items like sewing kits, for example?

    Yes, miscellaneous items such as shaving kits, sewing kits and dental kits are available at the front desk upon request and are complimentary.

    Do you provide food on your guests’ arrival?

    Yes, welcome amenities are provided during check-in. 

    Location

    How do I get to the hotel?

    By public transport:

    From Gare de Lyon (approximately 15 minutes):

    Take Metro Line 1 towards La Défense, exit at Franklin Roosevelt.

    From Gare du Nord (approximately 20 minutes):

    Take RER B towards Robinson / Saint-Rémy-lès-Chevreuse, change at Châtelet-les-Halles and take Metro Line 1 towards La Défense, exit at Franklin Roosevelt.

    By car: From Roissy/Charles De Gaulle Airport:

    Take route A1 towards Paris. Then, take the interior Ring Road (Peripheique Interieur) toward Rouen. On the Ring Road, take the Porte Maillot exit. Next, follow route N13 toward Paris. Upon arriving at Place Porte Maillot, travel in the direction of Place Charles De Gaulle – Etoile.

    From Orly Airport:

    Take route A106 then route A6a toward Paris. Next, take the interior Ring Road (Peripherique Interieur) toward Rouen. On the Ring Road, take the Porte Maillot exit. Next, follow route N13 toward Paris. Upon arriving at Place Porte Maillot, travel in the direction of Place Charles De Gaulle – Etoile.

    From La Defense:

    Take route N13 Paris – Neuilly-sur-Seine, crossing Neuilly-sur-Seine. Upon arriving at Place Porte Maillot, travel in the direction of Place Charles De Gaulle – Etoile.

    Alternatively, a private shuttle or pick up service may be arranged. Please feel free to contact us at sales.paris@frasershospitality.com or +33 (0)1 55 23 26 00.

    Are there any recommended attractions in Paris?

    Paris is a city that appeals to everyone. Some of the attractions include the Arc de Triomphe, the Eiffel Tower, Champs Elysees Avenue, Disneyland Paris and more. Tours can be organized and tailored according to your needs and interests. Whether you are travelling alone, with a partner or with young children in tow, we will ensure the itinerary is one that caters to the interests of all. For more recommendations, please feel free to approach our Concierge or check out https://paris-claridge.frasershospitality.com/en/attractions.html.

    Where are the closest bank, ATM and exchange office located?

    The nearest currency exchange office and ATM are located at 66 Avenue des Champs-Elysées, just 2 minutes by foot from Fraser Suites Le Claridge Champs-Elysées, Paris. Please feel free to approach our Front Desk for directions or more details.

    How do I get to the property from the train station?

    From the train station Gare de Lyon, Metro Line 1 (15 minutes), travel towards "La Défense", exit at "Franklin Roosevelt".

    From the train station Gare du Nord, RER B (20 minutes), travel towards "Robinson / Saint-Rémy-lès-Chevreuse", change at "Châtelet-les-Halles" and take Line 1 towards "La Défense", exit at "Franklin Roosevelt".

    A private shuttle or pick up service may be arranged between the train stations.

    How do I get to the property from the airport?

    From the Roissy/Charles De Gaulle Airport:

    Take route A1 towards Paris. Then, take the interior Ring Road (Peripheique Interieur) toward Rouen. On the Ring Road, take the Porte Maillot exit. Next, follow route N13 toward Paris. Upon arriving at Place Porte Maillot, travel in the direction of Place Charles De Gaulle – Etoile.

    From Orly Airport:

    Take route A106 then route A6a toward Paris. Next, take the interior Ring Road (Peripherique Interieur) toward Rouen. On the Ring Road, take the Porte Maillot exit. Next, follow route N13 toward Paris. Upon arriving at Place Porte Maillot, travel in the direction of Place Charles De Gaulle – Etoile.

    From La Defense:

    Take route N13 Paris – Neuilly-sur-Seine, crossing Neuilly-sur-Seine. Upon arriving at Place Porte Maillot, travel in the direction of Place Charles De Gaulle – Etoile.

    A private shuttle or pick up service may be arranged.

    How do I make the best of my stay in Paris?

    Paris is a city that appeals to everyone.  Tours can be organized and tailored according to your needs and interests.  Whether you are travelling alone, with a partner or with young children in tow, we will make sure the itinerary is one that caters to the interests of all.

    Where can I go for shopping?

    The Avenue des Champs-Élysées where the property is situated, is a shopping belt marked by some of the world’s most renowned fashion stores, such as Galeries Lafayette, Printemps, H&M, Gap, Banana Republic, One Nation Paris and Abercrombie & Fitch.  Within the vicinity is the Golden Triangle (triangle d‘or), an area marked for the sophisticated and the prestigious, with brands including Christian Dior, Chanel, Max Mara, Prada, Céline, Valentino, Calvin Klein and Hermès.  Here are but some that one  must not miss:

    • Louis Vuitton Champs Elysees Store: While the Louis Vuitton brand is the world’s most sought-after fashion, the store here, which is also its largest, boasts of an outstanding interior filter façade and an oversized atrium that is an attraction of its own.  
    • Guerlain Champs Elysees Store: Shop in the new temple of beauty that is listed as a historical monument, for the biggest collection of fragrances exclusively presented in an architecture that is as awesome as the brand itself.
    • Tiffany Champs Elysees Store: The world’s premier jeweller may have a world-wide following, but is a new addition to the street of luxury, looking elegant in steely silver.
    • Le Claridge shopping arcade: Complete the day in downtown Paris with this arcade that promises additional hours of shopping fun.

    Where can I buy subway tickets?

    Metro tickets for travelling to the airports, the Disneyland park and travelling within central Paris, inclusive of museums passes, are available at the front desk. You may also choose to buy tickets directly at the subway stations.

    Policies

    What is your cancellation policy? 

    The cancellation policy is stated in detail and varies with the type of offer selected.

    Should you require more information or further assistance, please feel free to contact us at sales.paris@frasershospitality.com or +33 (0)1 55 23 26 00.

    What is the maximum number of guests allowed in each residence type?

    For Studio apartment, the maximum occupancy is 2.

    For One Bedroom apartment, the maximum occupancy is 4.

    For Two Bedroom apartment, the maximum occupancy is 6.

    For Penthouse apartment, the maximum occupancy is 6.

    Should you require more information, please feel free to contact us at sales.paris@frasershospitality.com or +33 (0)1 55 23 26 00

    Are pets allowed?

    Yes, Fraser Suites Le Claridge Champs-Elysées, Paris is a pet-friendly property. However, only dogs and cats are allowed up to a maximum of 2 pets per apartment, they must also be leashed at all times and not be left unattended in the apartment and within the property. There is also an additional charge of EUR 35.00 per pet per day.

    Is there a concessionary rate for children?

    Our rates correspond to the residence type selected, instead of the number of guests or their ages.  Depending on the accommodation type, our larger suites can house up to 6 guests.